Contact Us We will be happy to respond to these complaints or suggestions as soon as possible in no longer than 5 business days from the date of receiving the complaint. Are you a SIB customer?Customer Complaint Escalation Mechanism Are you a SIB customer? Yes No Let's Get You ConnectedPlease log in to your SIB Online Banking account to submit your request.Log In to Continue First Name Last Name Email Mobile number Nearest City Nearest City Nearest City Riyadh Jeddah Dammam Khobar Makkah Madinah Taif Abha Tabuk Buraidah Hail Jazan Najran Jubail Dhahran Al Ahsa Yanbu Nearest City Riyadh Jeddah Dammam Khobar Makkah Madinah Taif Abha Tabuk Buraidah Hail Jazan Najran Jubail Dhahran Al Ahsa Yanbu Type of request Type of request Type of request Inquiries Service Requests Suggestion Complaint Type of request Inquiries Service Requests Suggestion Complaint Select Subject Select Subject Select Subject Customer Service Loyalty Programs Personal Loans Mortgage Loans Mortgage Self Construction Fraud Cards Letters Accounts Transfers E-Channels Select Subject Customer Service Loyalty Programs Personal Loans Mortgage Loans Mortgage Self Construction Fraud Cards Letters Accounts Transfers E-Channels Add note Submit Leave this field blank Reach Out Using These Other Channels Find us, Get in touch, and don’t hesitate to ask for assistance. Customer Service customer_service@saib.com.sa Local Toll free number - Available 24/7 800-124-8000 International Carrier rate applies - Available 24/7 +966 11 4183100 The Saudi Investment Bank Head Office Carrier rate applies - Available 24/7 +966 11 4183100 Book Your Appointment with Ease Book an appointment to open an account, discuss financing, or manage your banking services at a time that works for you. Book Appointment Support & Resolution Your safety and satisfaction are our priority Read more Report a Fraud Case Notice any unauthorized or suspicious activity? Report it immediately to protect your account. Read more Report a Whistleblowing Case Not satisfied with any of our services? Submit a complaint and we’ll follow up promptly. Financial Consumer Protection Principles and Rules Consumers are entitled to clear rights and protections when dealing with financial institutions. These rules help promote transparency, prevent misuse, and provide clear guidance for individuals and businesses. Learn More