Tips to Stay Secure Security is a shared responsibility. Here are some easy steps you can take to protect yourself from fraud or misuse. Online Banking Email Mobile Phone Computer Don't connect to public Wi-Fi for performing banking transactions Always use an updated browser Always close the Internet browser window once you have logged out of the Internet banking site Disable “autocomplete” or “remember password” options in the Internet browser while accessing Internet banking systems Don't visit suspicious sites or follow any of their instructions Ensure a “lock” icon appears in the address bar and that the website uses https://, indicating a secure connection Change your email password frequently Avoid opening attachments from people you don't know until you scan the file with antivirus software Always be wary of unsolicited emails offering large sums of money Don't give out your card number, PIN or account information through unsolicited emails Be careful with any email that requests urgent personal or financial information Don't send personal information to the bank by email Never disclose sensitive information over the phone to any person claiming to be a bank’s employee Always stay alert and keep yourself updated about the latest scams Block the number when you identify a fake caller Install apps only from the official app store Avoid keeping personal information on your mobile Don't Respond to a voice mail or calls that ask you to go to a website or call a phone number to resolve an account problem Always install the latest operating system patches and service packs Always keep your antivirus software up to date Use personal firewall software on your PC Don't store passwords on your computer Never insert computer media that you do not trust into your computer You should always scan files on shared media before copying or opening them Smart Steps to Stay Secure Taking a few precautions can go a long way in protecting your banking information. Learn how to protect your SIB account from fraud and misuse. Use a Strong Password Use a combination of letters, numbers, and symbols. Avoid personal details such as names or birthdays. Use Two-Factor Authentication Add an extra layer of security to your account. Even if your password is compromised, 2FA helps keep intruders out. Never Share Your Login Details Your SIB login details and one-time passwords (OTPs) are confidential. We will never request them by phone, email, or message. Ignore Unsolicited Messages Be wary of emails, SMS, or calls requesting personal information or containing suspicious links. When in doubt, ignore or report them. Desktop Image Two Factor Authentication Protect your accounts with added security. Two-Factor Authentication ensures that even if your password is compromised, your identity stays protected with a unique, one-time code required at login. Extra Security & Convenience for Our Online Banking Securing your personal information is a top priority at The Saudi Investment Bank. In line with SAMA regulations, we use two-factor authentication to protect you from online fraud. Every transaction requires a one-time passcode that expires quickly and cannot be reused, ensuring each action is uniquely verified and secure. Desktop Image Extra Security & Convenience for Our Online Banking To use two-factor authentication, you must be registered for SIB’s mobile alert service. You’ll receive a one-time passcode via SMS for each online transaction. Register easily at any SIB ATM or branch using your mobile. Extra Security & Convenience for Our Online Banking When you confirm a transaction, a one-time passcode is sent via SMS to your registered mobile number. Enter this code to complete the transaction securely. We’re Always Within Reach Stay connected to your banking, through our customer care team, digital channels, and branches everywhere. Customer Care Submit inquiries, raise complaints, and access support anytime. Branches & ATMs Easily locate branches and ATMs wherever you are. E-Banking Services Bank smarter and faster with our secure digital platforms.